General Information
Child Support Recovery Unit (CSRU)

More information and resources are available at https://secureapp.dhs.state.ia.us/childsupport/welcome.asp

What services does CSRU provide?
CSRU is responsible for assisting families to achieve and maintain economic self-sufficiency by establishing and enforcing child and medical support orders and processing support payments.  Other services provided by CSRU include:

• Locating non-custodial parents and their sources of income (including employers)
  
• Establishing paternity
• Establishing and modifying support orders
• Registering other states' orders for enforcement or modification
  

• Directing employers to withhold a portion of wages
• Intercepting federal and state tax refunds
• Taking money from accounts or financial institutions
• Restricting the issuance of drivers, professional and recreational licenses, motor vehicle registrations, and passports
• Making referrals to credit agencies
• Obtaining contempt of court orders against delinquent payors
  

• Parents who are receiving or who have received public assistance (Family Investment Program benefits, Medicaid, and/or Foster Care).
• Parents who apply for establishment and/or enforcement services.
  

• Visit the Iowa Child Support website at https://secureapp.dhs.state.ia.us/childsupport/welcome.asp
• Request an application by calling 641-844-5390 in the Des Moines area or 1-888-229-9223 nationwide.
• Visit or write to your local Child Support Recovery Unit.  The addresses are located at https://secureapp.dhs.state.ia.us/childsupport/welcome.asp

• Visit the Iowa Child Support website at https://secureapp.dhs.state.ia.us/childsupport/welcome.asp
• Telephone:  An automated system is available 24 hours a day, seven days a week.  Customers can get information by calling 641-844-5390 in the Des Moines area or 1-888-229-9223 nationwide. 
• Customer Service Unit:  Callers can use the above numbers to talk with customer service specialists from 8:00 AM to 5:00 PM Central Time, Monday through Friday (except state holidays).
  

• The Child Support Recovery Unit has 24 offices throughout the state, organized into 4 regions, which establish and enforce child support.
• The Employers Partnering in Child Support Unit is a "one-stop" service center for employers which handles contacts from employers, income withholding orders, medical support enforcement, and levies of accounts.
• The Customer Service Unit takes calls from case parties who have questions about their case and from callers who have questions about child support services.
• The Collection Services Center receives and distributes child support payments.  It operates as Iowa's State Disbursement Unit (SDU).  Address for sending payments:  Collection Services Center, PO Box 9125, Des Moines, IA  50306.