General Information
Child Support Recovery Unit (CSRU)

More information and resources are available at https://secureapp.dhs.state.ia.us/childsupport/welcome.asp

What services does CSRU provide?
CSRU is responsible for assisting families to achieve and maintain economic self-sufficiency by establishing and enforcing child and medical support orders and processing support payments.  Other services provided by CSRU include:

  • Locating non-custodial parents and their sources of income (including employers)
  • Establishing paternity
  • Establishing and modifying support orders
  • Registering other states' orders for enforcement or modification
CSRU uses a variety of methods to enforce support orders, including:
  • Directing employers to withhold a portion of wages
  • Intercepting federal and state tax refunds
  • Taking money from accounts or financial institutions
  • Restricting the issuance of drivers, professional and recreational licenses, motor vehicle registrations, and passports
  • Making referrals to credit agencies
  • Obtaining contempt of court orders against delinquent payors
Who is eligible to receive services from the Child Support Recovery Unit?
  • Parents who are receiving or who have received public assistance (Family Investment Program benefits, Medicaid, and/or Foster Care).
  • Parents who apply for establishment and/or enforcement services.
How can I apply for services from the Child Support Recovery Unit?
  • Call a local CSRU near your address.  Our local offices are open 8:00 a.m. to 4:30 p.m. CST Monday - Friday, except state holidays.  To find a local office close to you:
             *  Visit the Iowa Child Support website at
                 https://secureapp.dhs.state.ia.us/childsupport/welcome.asp;
                 click the Contact Us link
             *  Or, call the child support automated information line at 1-888-229-9223
                 (toll free nationwide)
Where do I mail payments?
Payments should be mailed to:
Collections Services Center
P.O. Box 9125
Des Moines, Iowa 50306

Please be sure to include your CSC account number on your payment.

Whom should I contact for answers about child support?
Customers may use several methods to get information about child support in general or about their specific case.
  • Visit the Iowa Child Support website at https://secureapp.dhs.state.ia.us/childsupport/welcome.asp
  • An automated information line is available 24 hours a day, seven days a week.  Customers can get information by calling 1-888-229-9223 (toll free nationwide). 
  • Call your local office.  Our local offices are open 8:00 a.m. to 4:30 p.m. CST Monday - Friday, except state holidays.  To find your local office:
             *  Visit the Iowa Child Support website at
                 https://secureapp.dhs.state.ia.us/childsupport/welcome.asp;
                 click the Contact Us link
             *  Or, call the child support automated information line at 1-888-229-9223
                 (toll free nationwide)
Structure:
The following units provide child support services:
  • The Child Support Recovery Unit has 23 offices throughout the state, organized into 4 regions, which establish and enforce child support.
  • The Employers Partnering in Child Support Unit is a "one-stop" service center for employers which handles contacts from employers, income withholding orders, medical support enforcement, and levies of accounts.
  • The Automated Information Line provides information about our services, including payment information.  Call 1-888-229-9223 (toll free nationwide) 24 hours a day, seven days a week.   
  • The Collection Services Center receives and distributes child support payments.  It operates as Iowa's State Disbursement Unit (SDU).  Address for sending payments:  Collection Services Center, PO Box 9125, Des Moines, IA  50306.
Pertinent statistics for the last State Fiscal Year (July 1 through June 30)

 

 2010

 

 

Total Caseload

192,758

 

 

Cases with Court Order

163,354

 

Total Collections

$336.7 million

 


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