Vision
Quantifiable results are the bottom line expectation for the citizens we serve.
The word accountability has been around for a long time, but its definition has evolved in recent years from "head counts" to "what happened for the people we serve". Lisabeth Schorr, author of Common Purpose and Within Our Reach, notes that accountability is no longer just about legal, fiscal and programmatic responsibility. Instead, the focus is on what is being accomplished in terms of results. She states that the question is not only, "Are operating procedures being adhered to and are activities being provided in a timely, cost-effective manner?" The new and important question is, "Are interventions making a measurable difference in what happens to people and their communities?"
The work of the Results Based Accountability Division will reinforce a continuously improving organization that has as its focus, achieving desired results. It is intended to build upon the current "Best Practices" of the organization, of research based practices, as well as what identified improvements are viewed necessary from various stake-holders.
Guiding Principles
Customer Focus
We listen to and address the needs of our customers in a respectful and responsive manner that builds upon their strengths. Our services and products promote staff competency and consciousness for achieving results.
Excellence
We are model of excellence through promoting best practices for efficient, effective, and responsible public service. We communicate openly and honestly and adhere to the highest standards of ethics and professional conduct.
Accountability
We maximize the use of resources and use data to evaluate performance and make informed decisions to continually improve results.
Teamwork
We work collaboratively with customers, employees, and public and private partners to achieve results.
Core Functions
- Human Resource Management
- Results-based strategic planning, monitoring and reporting of performance and results
- Technical assistance to promote quality, accountability and continuous improvement
- Technical assistance for compliance with Accountable Government Act performance-based contracting
- Quality Control/Auditing of food stamp and Medicaid cases for accurate eligibility determination and benefits
- Federal and management reporting
- Service Authorization Review and Appeal process for Title XIX Targeted Case Management cases
- Research and data analysis
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